FAQ
Frequently Asked Questions
Standard processing takes 1–3 business days. Once shipped, estimated delivery times are:
- Domestic: 3–7 business days
- International: 7–14 business days
(Tracking information is automatically emailed to you as soon as your order leaves our warehouse.)
We aim to process orders as quickly as possible. If you need to modify or cancel your order, please contact us within 2 hours of placing it at Helloamawas@gmail.com Once an order enters processing or shipment, we can no longer make modifications.
Yes! We ship worldwide. Shipping fees and custom/import duties are calculated at checkout depending on your location.
We offer a [14-day / 30-day] return policy from the date you receive your package. Items must be unused, in their original condition, and returned in their original packaging.
To start a return or exchange:
Contact our support team at Helloamawas@gmail.com with your Order ID and reason for return.
Our team will send you return instructions and the shipping label address.
Once inspected at our facility, your refund will be processed to your original payment method.
Return shipping fees are the responsibility of the customer, unless the item received was damaged, defective, or incorrect.
We accept all major credit/debit cards (Visa, Mastercard), PakPay and select local payment solutions depending on your region.
Absolutely. Our store is built with 256-bit SSL encryption to ensure all payment processing and personal information remain completely secure and private.
Amawas (Amavasya) refers to the night of the New Moon—a symbol of dark beauty, quiet transformation, reflection, and new beginnings. Our platform celebrates these themes through curated collections and unique designs.
Detailed care instructions are included on the product tag or product description page. For apparel, we generally recommend cold gentle washing and air drying to preserve color and fabric quality.
We are here to help!
Email: Helloamawas@gmail.com
Contact Form: Visit our [Contact Us page]
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST. We aim to respond within 24 hours.
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