Return & Exchange Policy
At Amawas, every order is checked carefully before it leaves our hands. If your order arrives damaged or you receive an item different from what you ordered, we will work with you to resolve the issue.
When can I request an exchange?
An exchange may be requested only if:
• The product arrives damaged or defective.
• You receive a product that is different from the product you ordered.
• An item is missing from your order.
• The product has a clear manufacturing or packaging defect.
Requests must be made within 48 hours of delivery.
We do not accept exchanges for change of mind, personal preference, fragrance preference, colour preference, incorrect selection by the customer, or simply deciding that the product is not suitable after purchase.
Condition of the product
Products submitted for exchange must:
• Be unused and in their original condition.
• Be returned with the original packaging.
• Include all original labels, accessories and accompanying items.
• Not show signs of use, alteration, washing, damage or mishandling by the customer.
For fragrances, the bottle must remain unused and unopened, except where the issue itself concerns damage or leakage received upon delivery.
For customized or personalized leather products, exchanges are only available where the product is damaged, defective, or does not match the approved order specifications.
How to request an exchange
Please contact us through our official contact channels within 24 hours of receiving your order. You will need to provide:
• Your order number.
• Your name and contact number.
• Clear photographs of the product.
• Clear photographs of the packaging.
• A short description of the issue.
• Video evidence where necessary to help us assess the damage.
Please do not send an item back before receiving confirmation from Amawas.
Verification
Once your claim is received, our team will review the submitted evidence. If the claim is approved, we will provide return instructions. The returned product will be inspected before an exchange or store credit is issued.
Items not eligible for exchange
The following are not eligible for exchange unless they arrive damaged, defective, or incorrect:
• Used or opened products.
• Products damaged through customer handling or misuse.
• Products altered after delivery.
• Customized products where the customer has approved the final specifications and there is no manufacturing or fulfillment error.
• Products returned without prior approval.
• Products claimed outside the stated reporting period.
• Orders where the issue is solely a change of mind or personal preference.
Nothing in this policy is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.
Refund & Store Credit Policy
Amawas does not offer cash refunds as a standard form of resolution.
Where an eligible return or exchange is approved, Amawas will normally resolve the matter through replacement or store credit.
Store credit will be issued for the eligible value of the product after the returned item has been received and inspected.
Store Credit
Store credit:
• Is issued against the approved eligible amount.
• Can be used toward a future purchase from Amawas.
• Cannot normally be exchanged for cash.
• Cannot be transferred to another person unless Amawas agrees otherwise.
• May be subject to the validity period communicated at the time it is issued.
Amawas may set store credit validity at 12 months.
Shipping charges
If the issue is caused by Amawas — for example, a damaged or incorrect product — Amawas will bear the reasonable return/replacement delivery cost.
Where an issue is not eligible under this policy, any attempted return shipping will be the customer’s responsibility.
Important
An approved return does not automatically mean a cash refund will be issued. Amawas will follow the resolution described above, subject to applicable law.